Patents Granted

  • Measuring incident management process efficiency metrics utilizing real-time conversation analysis
    • Patent number: 11811585
    • Abstract: A tool for automatically generating incident management process efficiency metrics utilizing real-time communication analysis. The tool retrieves real-time conversation data from one or more communication sources, wherein the real-time conversation data includes one or more messages having data related to an information technology (IT) incident. The tool performs conversation analysis on the one or more messages. The tool determines one or more timestamps of interest for the IT incident from the one or more messages. The tool generates one or more incident management process efficiency metrics for the IT incident utilizing the one or more timestamps of interest. The tool predicts based, at least in part, on historical conversation data, an outcome for the IT incident. The tool sends the one or more incident management process efficiency metrics and the outcome for the IT incident to a user in a notification.
    • Date of Patent: November 7, 2023
    • Assignee: International Business Machines Corporation
    • Inventors: Shirley M. Han, Rama Kalyani T. Akkiraju, Salil Ahuja, Anbang Xu
  • System for object identification
    • Patent number: 11526544
    • Abstract: A multidimensional system for generating a multimedia search engine is provided. A computer device identifies a plurality of independently separable aspects of a multimedia file. The computing device provides at least one independently separable aspect of the plurality of independently separable aspects as input into an object detection model. The computing device receives, from the object detection model, an identification of at least one object and a corresponding level of confidence that the object is present in the multimedia file. The computing device classifies the object as either confident or not confident, based on whether the level of confidence meets a threshold level of confidence. The computing device generates a multimedia search engine based, at least in part, on the object and the classification.
    • Date of Patent: December 13, 2022
    • Assignee: International Business Machines Corporation
    • Inventors: Deepak Sekar, Anil Manohar Omanwar, Drew Johnson, Salil Ahuja
  • Providing an optimal resource to a client computer via interactive dialog
    • Patent number: 11245642
    • Patent number: 10735348
    • Abstract: An intermediary server receives a resource request from a client computer for a requested resource that has a desired resource ability to optimize the client computer. The intermediary server identifies an alternative resource that has the desired resource ability to optimize the client computer, and determines that an ability of the alternative resource to provide the desired resource ability exceeds an ability of the requested resource to provide the desired resource ability. In response to determining that the ability of the alternative resource to provide the desired resource ability exceeds the ability of the requested resource to provide the desired resource ability, the intermediary server instructs a resource server to send the alternative resource instead of the requested resource to the client computer.
    • Date of Patent: February 8, 2022
    • Assignee: International Business Machines Corporation
    • Inventors: Rotem Aharonov, Salil Ahuja, Rama K. T. Akkiraju, David Amid, Ateret Anaby-Tavor, Jason M. Leonard, Mitchell Mason
  • Decision based resource allocation in response systems
    • Patent number: 11146501
    • Abstract: A first user communication request by a first user is detected. The first user communication request is directed to a computer response system. In response to detecting the first user communication request a profile associated with the first user is determined. A first set of computing resources of the computer response system is allocated to a first automated respondent. The allocation is based on the determined profile. A communication between the first user and the first automated responded is assigned based on the determined profile.
    • Date of Patent: October 12, 2021
    • Assignee: International Business Machines Corporation
    • Inventors: Gandhi Sivakumar, Debojyoti Mookerjee, Salil Ahuja, Kiran Challapalli
  • Images for a question answering system
    • Patent number: 9495387
    • Patent number: 9471601
    • Abstract: A method for providing content relevant images for an input question to a deep question answering system is disclosed. The method can include formulating, in response to receiving the input question, an answer to the input question. The method can also include identifying, based on the answer to the input question, a set of candidate images from a corpus of information. The set of candidate images may relate to the answer. The method can also include determining, based on a confidence value of the set of candidate images and a designated display specification, a first subset of the set of candidate images to provide in a display area. The method can also include selecting the first subset to be provided in the display area.
    • Date of Patent: November 15, 2016
    • Assignee: International Business Machines Corporation
    • Inventors: Salil Ahuja, Scott H. Isensee, Scott M. Lewis, William G. O’Keeffe, Cale R. Vardy